Clients may either use an outside email service for the sending of newsletters and other solicited, bulk email or we'll install, maintain and support the following Bulk Email Apps starting at $8.00/Month:
phpList
Email Volume: You can send up to 10,000 emails per month and each additional 10,000 emails sent, or fraction thereof, costs $5.00 when prepaid. Clients will be billed at $18.00 per block of 10,000 emails for any overage.
Email Subscribers: You can have 8,000 email subscribers and each additional 3,000 email subscribers costs $15.00/Month.
Email Attachments: Each hosting account comes with 1GB of included email attachments and each additional GB sent, or fraction thereof, costs 36¢ when prepaid. Clients will be billed at $1.50/GB for any overage.
Typical Example Scenario: If you have 12,500 email subscribers and you mail twice a month for all of them (totaling 25,000 emails per month) you will pay: $48.00. That's calculated as: $8.00 for the Email Application, plus $30.00 (for up to 6,000 more subscribers--14,000 maximum in total) plus, $10.00 (for up to 20,000 more in Email Volume sent--totaling up to 30,000 in monthly Email Volume).
Note: your Email Volume and Email Attachments are cumulative for your entire hosting account and emails sent by users (such as someone@your-domain.com) and other applications (like WooCommerce and WordPress) are counted as well.
Email Abuse Charges
We take spam complaints seriously! If you try to send unsolicited, bulk email from our servers we will catch you so very quickly. See our Anti-Spam policy. Excessive bounces (above 2.5%) or excessive complaints (above 0.1%) can result in account termination.
In any event, you should only send emails to those that have opted-in. Additionally, you must have proof of the opt-in, records of all communications and a full email history for us to view at our will.
Under no circumstances, are you to mail to a new list or a list that has not been emailed to within the last 6 months before we can examine the list derivation, test the list's bounce rate and possibly get the list cleaned & verified (at your expense). If we find during the list cleaning/verification process that the list has more than 10% errors we must send a test email out to a random sample of the list. If the random test has a bounce rate above 1.5% or complaint rate above 0.1% you must initiate a slow opt-in request campaign to reconfirm that the all of the subscribers still want to get emails from you.
- Email Bounce: 20¢ each
- Abuse Complaint: $3 each
- Upstream Response: $8 each
- Compliance Affidavit: $50 each
- List Cleaning & Verification fee: $15/1,000 emails
- Account Termination fee: $250
Note: We reserve the right to require a $250 deposit before an email application can be installed on our server.
