E-Commerce Web Hosting Glossary of Terms – E

• E-Commerce Experts

  Our company started more than 15 years ago as an online bookseller, and we still are! Since then, we've helped many companies get started and successfully run their shops. All of our staff has significant experience in e-commerce, marketing and entrepreneurship--many have their own online shops as part-time businesses. We understand every aspect of successful online sales and we're not afraid to share our expertise with you!

• Efficient

  We use the fastest, low power RAM, low-power Solid State Drives and we test CPU's for real performance in a server environment--selecting the true power saver! Plus, we use proprietary, smart controllers to place unused capacity into deep power-saving sleep when not needed.

• Eight-Layered Security

  We provided eight layers of security, including: monitoring, evaluation, intrusion prevention & recovery for all WordPress installations that are included in your hosting plan.

  Note: Please don't bypass our security measures because shops not well maintained will be disabled to protect against malware and damage to our network reputation.

• Elastic Site

  Unlike antiquated VPS's, Elastic Site's don't require separate administration, licenses, configuration, hardening, and application installation--which are the most costly and neglected aspects of virtualization. Instead, our experts manage all of those services on a 24/7 basis while your actual site is securely separated from other sites.

• Email Blast App

  See: Hosting Options.

• Email Forwarders

  Email forwarders allow email to be redirected to one or more different existing, bona fide email accounts either internally (on the same domain) or externally (to another domain). They allow for plain redirection or piping to a server hosted program or process as well.

  Note: Care should be taken that emails are not forwarded to email accounts that don't exist and new forwarders are tested at the destination and that the forwarding email address should be marked as trusted. It is possible in some set up's that spam may be forwarded, occasionally. When spam is forwarded the destination email provider may penalize the wrong sender (not the original sender, but the forwarder) especially if they hit a "mark as spam" type button.

• Email Reputation Monitoring

  We regularly monitor your email sending reputation and take all necessary steps to ensure a positive reputation--correcting any issues and rebuilding damaged reputations as needed.

• Email Spam/Virus Protection

  We offer a bevy of different spam and virus tools, filters, scanners and protocols to ensure that your email arrives spam-free and without malware. Our expert email administrators can always make adjusts to ensure that your needs are being met.

• Emails Sent Per Month

  We count the total emails sent from your server whether it be from Enterprise-grade Email Accounts, e-commerce applications like WooCommerce and Bulk Email Apps like phpMail towards your quota. Accounts can send up to a certain number emails per month and each additional 10,000 emails sent, or fraction thereof, costs $5.00 when prepaid. Clients will be billed at $18.00 per block of 10,000 emails for any overage.

• Enterprise-grade Email Accounts

  Email and groupware like: webmail, calendar, contacts and notes that are stored and served from your domain, such as: you@example.com. Email archiving, spam filtering, routing, forwarders and other kinds of processing are also possible. We maintain your mail server, steward your reputation and ensure deliverability (transparently via Amazon SES) and you can add and delete users with ease from our control panel.

  Note: Email server management is one of the more difficult aspects of a companies IT services--let our dedicated email administrators handle those challenges for you!

• Entry Processes

  See: Average Entry Processes, Maximum Entry Processes.

• Expert Email Administration

  Our expert email system administrators ensure that your email accounts are set up as requested, and that all emails are properly flowing through the system blocking spam and malware while not hindering legitimate email.

• Extended Plugin Support

  A plan that extends Basic Support Services in four ways:

  1. We install, upgrade, stage and test everything to ensure that all plugins and themes work well together.

  2. We identify and report software issues to original developers and take steps to mitigate all issues (balancing security while ensuring total cart operation) until a permanent solution from the developers is released.

  3. When third party developers don't provide good, responsive support, we take all reasonable efforts to find solutions ourselves, which can include: forking (repairing ourselves) and workarounds (temporary solutions) at our discretion.

  4. We carefully backup all changes and quickly deploy updates--usually during brief, non-peak hour scheduled maintenance windows--all with the resolve to keep your store fully operational.

  Note: The plan costs $1 per plugin per month (with the exception of a few Advanced Plugins, which cost more).