718 213-4111
sales.support@gpowerhost.com

Billing Overview

Table of Contents

If you have a billing inquiry please login and open a billing related support request. Our Billing Department, is open between 9:00 am and 5:00 pm Monday to Friday EST. To ensure a high degree of efficiency, rapid support response times, and economical pricing, we require all support matters to be logged and transacted by a support ticket system. This ensures that all requests are completely and promptly resolved. This ensures that you have a complete record of all requests and solutions.

Please note that our billing staff will not be able to answer any technical or setup questions.

Refund Policy

Here at GPowerHost we specialize in providing managed services with a high degree of customer service, support and satisfaction. In the event that you change your mind about needing our products or you are not 100% satisfied with our services, please contact us so that we may arrange a refund. Most products and services may be refunded for unused portions (pro-rated for unused portion). A few products and services are no-refundable, such as portable services like Domain Registration and SSL. Most custom services that we have begun working on, like programming may not be cancelled for a refund, in full or in part. See: Our Refund Policy for full details.

Order Verification Policy

All orders placed with GPowerHost go through a sophisticated order verification process. Customers agree to abide comply with all requests to verify their identity, their address, their payment method and all other customer and order details. In addition, customers agree to supply an alternate payment method, if requested, and to sign a payment authorization form. The purpose of this policy is to guard against fraud, to protect the total security of our network and to ensure a safe hosting environment for all other users.

ID Requirements

We require proof of identity and address to complete most hosting orders as part of efforts to eliminate the use of our servers for online fraud.

Types of ID:

Individuals:

  • Proof of Identity – A copy of passport or driving license
  • Proof of Address – A copy of recent (within last three months) utility bill or bank statement.
  • We also require a telephone and a preferred time for us to call, in case of any further enquiries.

Businesses:

  • Proof of Identity – A copy of the passport or driving license of the person responsible for the order.
  • Proof of Address – A full company invoice, official letter or recent (within 3 months) official bill.
  • We also require a telephone and a preferred time for us to call, in case of any further enquiries.

How to send it:

The documents must be sent to us via email (we delete the emailed documents from our server immediately once opened).

Email: billing.support@gpowerhost.com

What Happens Next?

We delete the documents from our servers for your privacy. We aim to complete hosting orders as soon as possible once we receive the authentication documents.

Chargebacks

What is a Chargeback?

A chargeback occurs when a customer disputes a transaction and asks their bank / credit card company directly to refund them for a purchase rather than getting a refund initiated from the company they purchased the product or service from.

Goods and services must be paid for. If a customer has an issue with our service they are required to follow our Complaint Procedure. We promise to resolve the issue and credit a customer back any funds we agree they are owed. Credit card companies and payment processors like Paypal require customers to contact the seller to first attempt resolution. Even if a customer is rightly owed money, the correct and civil way to proceed is to formally ask for a refund from the seller. A chargeback is considered Wrongly Initiated when a customer does not follow our complaint resolution policy which affords GPowerHost a means of resolving and refunding the customer through proper channels.

If you have purchased a product from GPowerHost and have changed your mind about or are not 100% satisfied with our services, then please contact us at our Helpdeskso that we can arrange a refund for you, which will be quicker and easier for you.

How does GPowerHost handle Chargebacks?

When a chargeback occurs, we have to cancel the disputed account with GPowerHost and any products on that account e.g. Domain Names

We also have to contact the customer’s credit card company and the authorities, and also submit a dispute of the credit card to the Central Chargeback Database.

Please note that this could make it hard to use that credit card elsewhere, because chargebacks are commonly associated with online fraud.

For GPowerHost Billing Enquiries, please contact our Helpdesk. We answer all inquiries quickly between 9:00AM and 5:00PM, Monday to Friday.

Forms

Contacting us

This is a guideline, in the event of a conflict in statements, concepts, policies or rules the GPowerHost.com Terms of Service and AUP apply.